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Privacy Policy

N=1 is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, and protect your information when you use this website or get in touch with us.

What information we collect

We may collect and process the following information:

  • Your name

  • Your email address

  • Any information you choose to include when submitting a contact form or enquiry

  • Website usage data (such as page views), collected via Squarespace analytics or similar tools

We only collect information that is necessary to respond to enquiries or improve the website.

How we use your information

Your information is used to:

  • Respond to enquiries submitted through the website

  • Communicate with you about services you’ve asked about

  • Improve website performance and user experience

We do not sell, rent, or trade your personal data.

Mailing list and blog updates

If you choose to subscribe to updates, your email address will only be used to share relevant content, such as blog posts or service updates.
You can unsubscribe at any time.

How your data is stored

  • Website forms and analytics are managed through Squarespace

  • Email communications may be handled through a secure email provider

Reasonable steps are taken to protect your information from unauthorised access or disclosure.

Clinical records and medical information

If you receive physiotherapy services through Your N=1 Journey, we will collect and store clinical information relevant to your assessment, treatment, and ongoing care. This may include medical history, assessment findings, treatment notes, and correspondence related to your care.

Clinical records are stored securely using recognised clinical record systems (Cliniko) and are accessed only by authorised clinicians.

Medical records are retained in line with professional and legal requirements and are not shared with third parties unless required by law or with your explicit consent.

Your rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:


Email: info@yourn1journey.com